Frequently Asked Questions
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Can you provide an overview of what an eSIM is?
An eSIM is a modern digital SIM card that enables you to set up a mobile plan with your provider without requiring a physical nano-SIM card.
What steps are involved in activating my eSIM?
Activating your eSIM is a simple process that involves three steps: 1) Select your preferred destination 2) Pick a suitable data plan 3) Scan the QR code using your mobile device.
What sets apart a physical SIM from an eSIM?
While a physical SIM is a tiny chip that you insert into your phone, an eSIM represents a digital SIM card that lets you initiate a mobile plan with your provider without the need for a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Simply explore our dedicated webpage listing supported phone models to identify if your device is compatible with eSIM technology.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.